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 Server Down for 12 hours / Character Roll back!!!!!!! |
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Anarchy Online News |
18.1 - Serious Issue and Rollback
Ok, there isn't a way to sugar coat this one unfortunately.
By and large, everything went well on the surface with the update today, the vast majority of the changes have been enjoyed and the new content has worked well for most.
However, and here is the serious but, a rare but serious issue has been discovered causing a small number of characters to lose their perks and research levels. It is never acceptable for us to risk players losing data on their characters. This is pretty much the most serious type of issue we can encounter, regardless of the number of players affected, it is important we safeguard people's hard earned progression wherever possible.
This data corruption has also resulted in server instability as the code tries to cope with the resultant erroneous data. This is causing server crashes, and that affects more players. As time progresses this issue will begin to affect more and more characters..because of this the live servers will be coming down shortly to give us a chance to isolate the issues, test fixes and apply a data rollback to 11am this morning to ensure that players do not have their characters damaged in the long term.
Those that have spent their paid points on the new apartments will not loose anything in this process and the points will be returned regardless of whether the transaction occured after 11am this morning or before.
We are very sorry for the inconvenience caused by this issue and hope to restore the live environment as soon as possible.
Again, this is certainly something none of us like to have happen, but we wouldn't take this course of action unless it was absolutely neccessary for the safety of all your characters. Thank you for your understanding.
__________________
This "Means" Cake
Game Director
Posted on Wednesday, June 24 @ 16:00:49 MST by Tongdaddy
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